Location: Victoria Island, Lagos.
Job Summary
Our Client, a bakery and gelateria brand is looking to hire a Regional Manager. The Regional Manager is responsible for the back and front end of all outlets. The manager coordinates overall operations and ensures that the outlets are working efficiently and effectively. They serve as the interface between the outlets and other departments i.e. bakery, logistics, operations.
Key Objectives
• Monitoring and training staff to ensure uniformity in service and presentation across all outlets
• Ensure company is represented correctly and standards are upheld
• Supervising Coordination of daily front and backend operations of all outlets
Duties/Responsibilities
A. Staff Coordination
• Recruiting and training outlet staff
• Establish outlet employees KPIs, schedules and policies
• Ensure staff comply to all health and safety regulations
B. General Operations
• Manage all operations to the highest standards
• Design menus with the Creative Director and ensure all outlets are in-line with these menus
• Create reports regarding sales and productivity and give recommendations ac-cordingly.
• Coordinate supplies ordering and delivery for store operations
• Conduct store visits to check on operations and compliance
C. Customer service
• Identify customer’s needs and respond proactively to concerns
• Preserve excellent levels of internal and external customer service
Key Skills and Experience
• Leadership skills
• Coordinated
• Ability to work under pressure
• Internal motivation
• Attention to detail
• Ability to implement feedback
• Ability to take initiative
• Basic Finance Knowledge
Key Performance Indicators
• Restaurant staff performance
• Restaurant outlet maintenance
• Stock availability at outlets
• Consumer Feedback
Required Qualifications
• Experience working at a similar establishment
• Degree in Business admin or Hospitality related fields
• Management and Financial management skills
• Restaurant/Service industry formal training
Ability to use Restaurant management software