Location: Port-Harcourt

Job Summary

To ensure proper day to day running of the guesthouse while observing the highest standards in hospitality to guests. To ensure that from guest check-in to check out that the guests have an enjoyable stay at the guest house

Duties and Responsibilities

• Supervise all guest house members of staff.

• Ensure the work areas are clean and well maintained.

• Monitor members of staff daily, ensuring that they always deliver their services to the highest standards of customer service.

• Inspect table set up and check for cleanliness of all areas of the guesthouse.

• Follow Health and Safety regulations strictly and ensure all members of their team do the same.

• Organize and plan rosters of members of staff, within areas of their responsibility.

• Ensure guests are billed and settlement obtained for all services rendered as per the revenue control policy.

• Responsible for the inventory of all service equipment, cutlery, crockery, and glassware

• To bring in ideas that will increase guesthouse patronage.

Qualifications /Requirements

• Minimum of HND / B.Sc. Degree in any relevant discipline

• 4 – 5 years of experience in a hospitality supervisory role

• Strong interpersonal and problem-solving abilities.

• Excellent networking and people/relationship management ability.

• Interpersonal and change management skills.

• Skilled communication skills with the ability to form and maintain good relationships internally and externally.

• Excellent analytical, business development and strategic planning skills.

• Must be able to anticipate problems and prevent them from happening. Must be able to provide strategic solutions and innovations if any problems arrive.

• Strong ability to think strategically and make good judgements in the shortest time possible. Strong ability to solve complex operational problems and deliver within tight timeframes.