Customer Service/Event Lead

Industry: Food and Beverages

Location: Ikoyi, Lagos

Job Summary:

In this role, you are to coordiante the activities of the customer service team and ensure customer satisfaction.

Key Responsibilities:


  • Manage the customer service team.
  • Plan and coordinate training for customer service officers
  • Monitor the performance of customer service officers and ensure that customerinteractions is in line with the company’s standards.

Sales Management:

  •  Responsible for taking all customer orders on all channels, confirming orders and payments, and channelling to the appropriate department using company-approved guidelines.
  • Assist customers in making decisions by providing adequate knowledge about cakes and pastries
  •  Handle cash and other tenders of payment.
  •  Prepare daily transaction and sales activities reports and maintain expense accounts
  •  Obtain and communicate customer feedback on cakes and pastries
  • Inform customers of ongoing promotions and available discounts
  •  Prepare invoices when orders are confirmed using Quickbooks and ensure payment is made by the customer
  • Send out invoices and receipts via emails

Customer Relations:

  •  Respond promptly to customer requests via emaisl, phone calls, and text messages
  • Build sustainable relationships with customers by providing excellent customer support
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Ensure customers complaints are handled properly and are escalated to the Head Customer Service Unit when necessary
  • Keep records of customer interactions and details of actions taken
  • Respond to emails sent by customers, provide status updates upon request andsettle complaints
  • Ensure customers’ orders are processed and delivered on time.
  • Ensure orders are taken correctly and directed to appropriate staff

Events Coordinator:

Monitor, Supervise and Coordinate events, including all that regards it such as waiters, logistics and event planners.

Job Category: Customer Service Lead Hospitality and Events Management
Job Type: Full Time
Job Location: ikoyi Lagos

Apply for this position

Maximum allowed file size is 2 MB. Allowed Type(s): .pdf, .doc, .docx
Drop files here or click to uploadYou can upload upto 5 files, 2 MB per file.
Allowed Type(s): .pdf, .png, .jpg