Industry: Food and Beverages

Location: Ikoyi, Lagos

Job Summary:

In this role, you are to coordiante the activities of the customer service team and ensure customer satisfaction.

Key Responsibilities:

Supervisory:

• Manage the customer service team.
• Plan and coordinate training for customer service officers
• Monitor the performance of customer service officers and ensure that customerinteractions is in line with the company’s standards.

Sales Management:

•  Responsible for taking all customer orders on all channels, confirming orders and payments, and channelling to the appropriate department using company-approved guidelines.
• Assist customers in making decisions by providing adequate knowledge about cakes and pastries
•  Handle cash and other tenders of payment.
•  Prepare daily transaction and sales activities reports and maintain expense accounts
•  Obtain and communicate customer feedback on cakes and pastries
• Inform customers of ongoing promotions and available discounts
•  Prepare invoices when orders are confirmed using Quickbooks and ensure payment is made by the customer
• Send out invoices and receipts via emails

Customer Relations:

•  Respond promptly to customer requests via emaisl, phone calls, and text messages
• Build sustainable relationships with customers by providing excellent customer support

• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Ensure customers complaints are handled properly and are escalated to the Head Customer Service Unit when necessary
• Keep records of customer interactions and details of actions taken
• Respond to emails sent by customers, provide status updates upon request andsettle complaints
• Ensure customers’ orders are processed and delivered on time.
• Ensure orders are taken correctly and directed to appropriate staff

Events Coordinator:

Monitor, Supervise and Coordinate events, including all that regards it such as waiters, logistics and event planners.