Operational Excellence Manager

JOB TITLE: Operational Excellence Manager

INDUSTRY: Education

LOCATION: Lekki Phase 1, Lagos


The Operational Excellence Manager is responsible for ensuring that all aspects of operations adhere to established standard procedures and existing/emerging best practice. The position upholds three operations pillars – effectiveness, efficiency, and excellence. This role involves monitoring operations, identifying deviations from standard procedure, collecting data, and analyzing the root causes of operational ineffectiveness and/or inefficiencies. The manager will also be responsible for developing and updating standard operating procedures (SOPs) and systems documentation to optimize operational performance.


  • Work with various departments to standardize processes across the organization.
  • Oversee day-to-day operations to ensure they meet quality standards, organizational objectives, and standard operating procedures.
  • Work closely with other managers and teams to align operations across the organization.
  • Facilitate communication and cooperation between departments/organizations to ensure objectives are met.
  • Regularly review and update standard operating procedures to reflect best practices and organizational changes.  
  • Ensure all operations comply with legal, regulatory, and internal standards and policies.
  • Monitor operational performance indicators to identify areas of non-compliance or inefficiency.
  • Investigate operational issues and analyze data to identify root causes of non-compliance or poor performance.
  • Develop and implement action plans to address identified issues.
  • Prepare regular reports on operational performance and compliance.
  • Develop, deploy, and maintain comprehensive systems documentation, process maps and standard operating procedures (SOPs) across different departments and organizations.
  • Identify areas where new procedures or updates to existing procedures are needed to improve operational efficiency or compliance.
  • Develop and deliver training programs on standard operating procedures and best practices
  • Establish and maintain effective relationships and networks with internal and external stakeholders and community representatives to promote and support the organizations’ vision, mission and activities


  • Bachelor’s degree in Business Administration, Operations Management, or a related field
  • Proven experience in operations management, with a strong background in systems and procedures development.
  • Experience with creating and managing documentation and SOPs.
  • Minimum of three years’ experience in a team-lead position
  • Strategic, analytical and systems thinking
  • Knowledge of all the organizations’ technology tools and platforms.
  • Proficiency in data analysis and performance metrics
  • Outstanding communication and interpersonal skills
  • High level of proficiency in the use of software tools/apps for creating high-level data analysis and reports
  • Independent research skills

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