Location: Lagos
Industry: Banking

Job Summary:

The Payroll Lending Relationship Officer is responsible for sourcing, onboarding, and managing clients eligible for payroll-backed loans. The role focuses on building partnerships with employers, processing loan applications, and ensuring timely repayments. This officer will work closely with payroll departments, HR units, and internal credit teams to drive growth and manage portfolio quality.

Key Responsibilities:

• Client Acquisition & Relationship Management:
  • Identify and onboard employees of approved organizations (Lagos State civil servants, Federal ministries & parastatals) for payroll loans.
  • Develop and maintain strong relationships with key payroll personnel in target companies/government ministries.
  • Conduct on-site or virtual loan marketing and presentations to employees.
• Loan Processing & Disbursement:
  • Guide applicants through the loan process, from documentation to disbursement.
  • Conduct preliminary assessments of creditworthiness and ensure compliance with policy.
  • Submit complete applications to credit and underwriting teams for approval.
• Portfolio Management & Repayment Monitoring:
  • Monitor repayment schedules and ensure timely deductions via payroll.
  • Follow up with HR/payroll units on remittances and deductions.
  • Engage delinquent clients promptly and coordinate recovery efforts.
• Reporting & Compliance:
  • Maintain accurate loan records and prepare regular reports on performance.
  • Ensure adherence to KYC, credit, and regulatory requirements.
  • Support audit, compliance, and reporting functions as required.

Key Requirements:

• Bachelor’s degree in Business Administration, Finance, Marketing, or related field.
• 1–3 years experience in consumer lending, payroll loan sales, or financial services.
• Strong sales and negotiation skills.
• Familiarity with payroll loan structures, credit evaluation, and KYC requirements.
• Good interpersonal and communication skills.
• Proficiency in MS Office tools (especially Excel).

Preferred Qualifications:

• Previous experience in a microfinance bank, fintech, or salary lending institution.
• Experience working with government agencies or large corporate employers.
• Understanding of government payroll systems.