JOB TITLE: Jr. Big Data Ops Engineer – L1 (Rwanda)
INDUSTRY: Technology
JOB SUMMARY:
In this role you will be responsible for monitoring, processing data, analyzing error trends and breakfixing as well as other operational duties as assigned. Duties will be diversified between operational support of business critical real-time hourly, daily and weekly reports and executive dashboards, data integrity, data availability, application support, data management and service delivery.
JOB RESPONSIBILITIES:
- Alert monitoring and server monitoring
- Run and monitor the daily, weekly and monthly deliverable and overseas the client’s acknowledgement of data quality and accuracy
- Perform different data management activities which includes ensuring data quality and data ingestion
- Troubleshoot the data issues and servers’ issues extensively, using logs and provided monitoring tools
- Response to the phone, email or any related communication methods to resolve the operation issues as needed
- Handle first level requests, issues or escalations via defined ticketing processes and procedures
- Follow the escalation and resolution SLA
- Work closely with the engineering team for hands-on, handover and resolving issues
- Escalate to Level 2 operation engineer with all evidence of 1st level of troubleshooting carried out properly
JOB REQUIREMENTS:
- 0-1 year experience in a technical support role
- Basic knowledge of SQL and Linux based systems
- Ability to work on flexible schedule
- Effective verbal and written English communication skills
- Strong time management and organizational skills
- Ability to manage and prioritize tasks and time efficiently
- Self-motivated, willingness to learn new skills and team player
- Basic understanding of a technical support environment and process
- Bachelor’s degree in Engineering or Computer Science or similar degree