Job Role: Salon Administrator
Location: Lekki
CLient’s industry: Beauty
Our client in the beauty industry seeks to hire a salon manager/administrator responsible for the salon’s day-to-day operations both online (on social media) and offline. Other responsibilities include supervising staff, scheduling shifts, promoting the salon’s services, and keeping updated records of expenses and revenues. She will also help boost client satisfaction and increase revenue
JOB RESPONSIBILITIES
- Make initial bookings and confirm the client’s appointment.
- Manage day-to-day operations of the salon including opening and closing procedures, staff behavior, and customer intake procedures
- Ensure efficient operational running of the salon
- Ensure overall customer satisfaction
- Organize employees’ shifts, considering peak times and seasonality
- Interview, hire, and train salon staff in the procedure, policy, and health regulations\Schedule staff to ensure adequate coverage for the salon’s needs
- Resolve customer complaints and provide solutions to staff disputes
- Ensure customers are served refreshments when needed
- Account for and report profits and expenses of the salon
- Prepare and maintain sales, inventory, and customer reports
- Manage salon products by maintaining records of stock quantities on hand and order replacement items
- Arrange regular maintenance services for all equipment
- Ensure all styling services meet high-quality standards
- Maintain staff records, including salaries and working schedules
- Identifies areas of improvement within the salon and provides possible solutions
- Receive payments from clients and track all transaction
JOB REQUIREMENTS
- A degree in any relevant field
- Minimum of 2 years working experience in a beauty industry
- Proficiency in MS Office Packages.
- Basic Book-Keeping Knowledge
- Excellent leadership and management skills
- Verbal and written articulacy
- Attention to detail and accuracy