Job Title: Guest House Supervisor
Location: Lekki Phase 1
Industry: Hospitality
Main Purpose of the Job
Oversees the daily operations and ensures all guest house business operations, including customer service, are up to the standard of the owner’s specifications.
Key Responsibilities
• Examine daily duties, assign tasks and check on progress
• Ensure that guests are welcomed when they arrive and that they are accompanied to their room.
• Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct rooms
• Responsible for keeping track of lodging inventory and cleanliness.
• Acting as a link between guests and hotel management
• Establish friendly relationships with clients
• Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
• Manage all lobby activities and see to the functionality of the hotel amenities.
• Implementing procedures to improve services offered with the aim of attracting more customers.
• Hiring and training staff in matters of professional conduct, and organizing staffing schedules efficiently by ensuring that there is enough staff at all times
• Supporting service personnel with questions posed by guests
• Understanding what guest expectations are and anticipating problems in order to prevent complaints • Attending meetings with management to discuss problems and strategies for improvement.
• Understanding safety and emergency procedures
• Ensure that safety and security measures are in place to ensure the safety of guests and staff
Minimum Job Requirements
Education/Certifications:
• Bachelor’s degree in business administration, hospitality management, or hotel management. Liberal arts, English, and Mass communication can also be considered.
• 0-1 year of experience (Post NYSC)
• Must be a female
Knowledge, Skills and Abilities:
• Conversant with social media and a computer literate.
• Must possess comforting and patient personalities
• An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
• Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
• Reporting on daily operations in a timely manner.
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Strong sense of responsibility and a professional presentation
• Conflict resolution skills and a creative problem solving ability