Location: Ikoyi

Industry: Hospitality

Salary: 80k

We are looking for a Duty Manager who will oversee the daily operations, ensuring employee productivity, monitoring efficiency of all processes, creating a positive work environment for employees and ensure all operations flow smoothly to meet company goals. The ideal candidate will also meet regularly with senior management to stay up-to-date with organizational changes, issues and improvements. He/She will be primarily responsible of ensuring that the Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff where needed and
maintaining a calm, professional environment at all times

Responsibilities

• Monitor efficiency of all processes and creating a positive work environment for employees.

• Work with management to evaluate and improve processes and policies
• Monitor and report on revenue and cash flow
• Uphold and enforce company policies
• Train new hires
• Address employee complaints or performance issues as needed
• Check in with employees regularly to determine satisfaction
• Schedule shifts
• Help management create the department’s budget
• Address customer issues and complaints
• Schedule regular maintenance and cleaning of facilities
• Meet regularly with upper management to stay informed on company issues
• Keep track of monthly, quarterly, and yearly goals
• Supervise the overall activities in the various departments.
• Supervises and delegates duties to supervisors and prepares work schedules for them.
• Supervise all sections and is responsible to make improvements in operations where she/he finds opportunities to develop service standards.
• Delegate pertinent tasks, evaluate workers’ output and are responsible for guest support and satisfaction.

Requirements and skills

• Bsc/HND degree in any field
• Minimum of 2years cognate experience in hospitality industry
• Availability to work shifts including weekends(
• Customer service experience is essential
• Knowledge of cash management and bookkeeping procedures
• Team management skills
• Strong organizational skills
• Strong problem-solving skills, the ability to see beyond the problems and to find solutions