Location: Ikoyi

Industry: Hospitality

Salary: 80k

We are looking for a Duty Manager who will oversee the daily operations, ensuring employee productivity, monitoring efficiency of all processes, creating a positive work environment for employees and ensure all operations flow smoothly to meet company goals. The ideal candidate will also meet regularly with senior management to stay up-to-date with organizational changes, issues and improvements. He/She will be primarily responsible of ensuring that the Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff where needed and
maintaining a calm, professional environment at all times


  • Monitor efficiency of all processes and creating a positive work environment for employees.
  • Work with management to evaluate and improve processes and policies
  • Monitor and report on revenue and cash flow
  • Uphold and enforce company policies
  • Train new hires
  • Address employee complaints or performance issues as needed
  • Check in with employees regularly to determine satisfaction
  • Schedule shifts
  • Help management create the department’s budget
  • Address customer issues and complaints
  • Schedule regular maintenance and cleaning of facilities
  • Meet regularly with upper management to stay informed on company issues
  • Keep track of monthly, quarterly, and yearly goals
  • Supervise the overall activities in the various departments.
  • Supervises and delegates duties to supervisors and prepares work schedules for them.
  • Supervise all sections and is responsible to make improvements in operations where she/he finds opportunities to develop service standards.
  • Delegate pertinent tasks, evaluate workers’ output and are responsible for guest support and satisfaction.

Requirements and skills

  • Bsc/HND degree in any field
  • Minimum of 2years cognate experience in hospitality industry
  • Availability to work shifts including weekends(
  • Customer service experience is essential
  • Knowledge of cash management and bookkeeping procedures
  • Team management skills
  • Strong organizational skills
  • Strong problem-solving skills, the ability to see beyond the problems and to find solutions
Job Category: Hospitality and Events Management
Job Type: Full Time
Job Location: ikoyi

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