Customer Service Representative

JOB TITLE: Customer Service Representative

INDUSTRY: Food and Beverage

LOCATION: Victoria Island, Lagos


The Customer Service Representative is responsible for all interactions with consumer regarding bakery orders. The key objectives of the Customer Service Representative position include: customer communication, taking customers’ orders and ensuring they are satisfied with results and ensuring order presentation is up to company standard.


  • Interacting with customers to understand their needs
  • Selection of orders
  • Order suggestion and recommendations
  • Providing status of orders.
  • Confirmation of customer payments
  • Sending invoices for customer orders
  • Ensuring orders are made to customer’s requirements
  • Communicating orders to bakers and decorators
  • Checking up on orders
  • Consolidation of daily orders
  • Liaising with graphic designer to design images in line with customer requests
  • Engaging decorators to design/confirm fondant orders  
  • Analyzing consumer satisfaction
  • Inventory of presentation supply


  • OND/HND Degree with bachelor’s degree a plus
  • Customer service experience
  • 2 years of experience within the food and beverage or events industry
  • Creativity
  • Interpersonal skills
  • Ability to influence
  • Organizational skills
  • Consumer interaction
  • Verbal and written communication skills

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