JOB TITLE: Customer Service Representative
INDUSTRY: Food and Beverage
LOCATION: Victoria Island, Lagos
JOB SUMMARY:
The Customer Service Representative is responsible for all interactions with consumer regarding bakery orders. The key objectives of the Customer Service Representative position include: customer communication, taking customers’ orders and ensuring they are satisfied with results and ensuring order presentation is up to company standard.
JOB DESCRIPTION:
- Interacting with customers to understand their needs
- Selection of orders
- Order suggestion and recommendations
- Providing status of orders.
- Confirmation of customer payments
- Sending invoices for customer orders
- Ensuring orders are made to customer’s requirements
- Communicating orders to bakers and decorators
- Checking up on orders
- Consolidation of daily orders
- Liaising with graphic designer to design images in line with customer requests
- Engaging decorators to design/confirm fondant orders
- Analyzing consumer satisfaction
- Inventory of presentation supply
JOB REQUIREMENTS:
- OND/HND Degree with bachelor’s degree a plus
- Customer service experience
- 2 years of experience within the food and beverage or events industry
- Creativity
- Interpersonal skills
- Ability to influence
- Organizational skills
- Consumer interaction
- Verbal and written communication skills