Community Manager

Job Title: Community Manager
Job Location: Lagos

Our Client, an art trading technology company seeks to hire an experienced Community Manager to help manage the company’s social media presence by supporting communications on various social platforms. A community manager will create engaging online and offline conversations and activities that meet the brand guidelines and overall communication style. This individual will monitor social media channels to build a community of followers, handle support questions, and increase engagement.


  • Developing and implementing Social Media campaigns for various social media platforms to align with marketing strategies
  • Create engaging content through various mediums to inform and influence
  • Plan engaging activities and topics to be discussed across company’s online communities (Telegram, clubhouse, Instagram, Twitter, Facebook).
  • Effectively moderate activities and ensure communication on the platforms meets the required the brand’s communication style.
  • Organize and manage community events to boost brand awareness
  • Implement social media strategies to increase engagement & followers
  • Responding to customer inquiries & comments on social platforms in a timely and professional manner
  • Build relationships with the online community
  • Stay up to date with the latest industry and digital trends – providing insights to feed into marketing and partnership strategy
  • Monitor and provide feedback on engagement/conversation via social media channels to leadership
  • Monitor, track and report on social media activities, engagement, feedback, and online reviews
  • Create an effective M&E framework and deliver key reporting
  • Liaise with Development and Sales departments to implement initiatives
  • Build relationships with customers, industry professionals and journalists


  • BSc degree in Marketing or relevant field
  • Proven work experience as a community manager or similar role
  • Excellent organisational skills are required to monitor and facilitate communication across multiple platforms
  • Agility to quickly understand business operations and processes
  • Ability to identify and track relevant community KPIs
  • Excellent written and verbal communication skills – ability to create engaging content
  • Excellent interpersonal and presentations skills
  • Hands on experience with social media management
  • Solid knowledge of social media platform and social media management tools
  • Ability to interpret website traffic
  • Knowledge of online marketing
  • Attention to detail, critical-thinker, and problem-solver
  • Solid computer skills including knowledge of relevant software programs and analytical tools.

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