Job Title: Community Manager
Job Location: Lagos

Our Client, an art trading technology company seeks to hire an experienced Community Manager to help manage the company’s social media presence by supporting communications on various social platforms. A community manager will create engaging online and offline conversations and activities that meet the brand guidelines and overall communication style. This individual will monitor social media channels to build a community of followers, handle support questions, and increase engagement.

JOB RESPONSIBILITIES

• Developing and implementing Social Media campaigns for various social media platforms to align with marketing strategies
• Create engaging content through various mediums to inform and influence
• Plan engaging activities and topics to be discussed across company’s online communities (Telegram, clubhouse, Instagram, Twitter, Facebook).
• Effectively moderate activities and ensure communication on the platforms meets the required the brand’s communication style.
• Organize and manage community events to boost brand awareness
• Implement social media strategies to increase engagement & followers
• Responding to customer inquiries & comments on social platforms in a timely and professional manner
• Build relationships with the online community
• Stay up to date with the latest industry and digital trends – providing insights to feed into marketing and partnership strategy
• Monitor and provide feedback on engagement/conversation via social media channels to leadership
• Monitor, track and report on social media activities, engagement, feedback, and online reviews
• Create an effective M&E framework and deliver key reporting
• Liaise with Development and Sales departments to implement initiatives
• Build relationships with customers, industry professionals and journalists

JOB REQUIREMENTS

• BSc degree in Marketing or relevant field
• Proven work experience as a community manager or similar role
• Excellent organisational skills are required to monitor and facilitate communication across multiple platforms
• Agility to quickly understand business operations and processes
• Ability to identify and track relevant community KPIs
• Excellent written and verbal communication skills – ability to create engaging content
• Excellent interpersonal and presentations skills
• Hands on experience with social media management
• Solid knowledge of social media platform and social media management tools
• Ability to interpret website traffic
• Knowledge of online marketing
• Attention to detail, critical-thinker, and problem-solver
• Solid computer skills including knowledge of relevant software programs and analytical tools.