Location: Lekki Phase 1, Lagos

MAIN PURPOSE OF THE JOB

A Boutique Sales Manager is responsible for overseeing the daily operations of a Boutique, making sure it runs smoothly and effectively. They drive store sales, increase profitability and create business strategies that will increase sales, grow the existing customer base and maintain high store standards and conditions.

KEY RESPONSIBILITIES

• Develop and implement business strategies to raise our customers’ pool, expand store traffic and optimize profitability

• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff

• Ensure high levels of customers satisfaction through excellent service

• Direct and oversee the recruitment, selection, training and development of staff to build and sustain a high performing team

• Performance management which includes appraisals, disciplining, counseling, coaching, motivation and mentoring

• Ensure compliance with all labor laws and regulations

• Promote collaboration between staff members to develop a productive work environment

• Develop and implement processes to ensure follow through and completion of tasks

• Update and maintain financial records and reports including sales reports, banking, payroll reporting, expenditure

• Analyze and interpret reports to make sound business decisions and ensure sales and profit goals are achieved

• Monitor and analyze market trends and customer needs

• Prepare and manage store budgets to meet financial objectives

• Monitor and maintain inventory levels

• Maximize sales potential to meet monthly sales goals

• Deliver excellent service to ensure customer satisfaction

• Investigate and effectively address customer complaints and concerns

• Ensure security of store and merchandise through the implementation of appropriate security systems and measures

• Comply with safety, health and sanitation best practices and regulations

• Develop and implement action plans to correct any deficiencies

• Ensure compliance with company policies and procedures

MINIMUM JOB REQUIREMENTS 

• Bachelor’s degree in business or related field preferred

• Experience in managing a business or in a managerial role

• Knowledge in sales

• Computer literate

• Working knowledge of business management principles and processes

• Excellent communication and interpersonal skills

• Strong leadership and customer management abilities

• Customer service-oriented

• Strong organizational skills

• Good communication and interpersonal skills

• Strategic planning skills

• Attention to detail and accuracy

• Problem analysis and problem-solving skills